Getting Started: Shared Hosting

This guide is most useful for customers who purchased one of the following hosting packages:
Maple-Silver, Maple-Gold or Maple-Platinum.

In this guide, we will go over the tasks required to start hosting your website on one of our shared hosting packages.

1. Learn The Basics Of cPanel

All of our shared hosting packages come with cPanel as their main control panel.

cPanel is very intuitive and easy to use. This web-based control panel makes site management a piece of cake. cPanel offers the ability to easily administer every facet of your websites using simple, point-and-click software.

The first step of using cPanel will be to login to your cPanel account. The link and login credentials are available in your welcome email.

We offer a comprehensive knowledgebase to all of our customers with many useful cPanel guides.

You can also check out cPanel’s Video Tutorials if you prefer.

2. Register Or Transfer Your Domain Name

The domain name is the address people type in their browser to reach your website (e.g –

A hosting account without a domain name is practically useless.

We highly recommend registering your domain name with us as it will allow us to provide you with complete end-to-end support.

If your domain name is registered with a different company, we will be unable to provide support for DNS and domain related issues.

If you already registered your domain name with a different provider, it may be smart to transfer your domain name to us.

In order to transfer your domain name with us, you will need to:

  1. Ensure the domain is unlocked with your current registrar.
  2. Obtain the domain’s EPP Code from your current registrar.

When you transfer a domain name, another year is added to your domain’s expiration date, so you will not be paying more than you would otherwise if you transfer your domain name to us.

Please do keep in mind that domain name transfers typically take 5 – 7 business days to complete.

3. Upload Your Website

It is time to upload your website’s files and databases.

Here are some useful resources for you to use in order to achieve this:

  1. Using cPanel’s File Manager – File Manager will enable you to upload files to your account, delete files, change file permissions etc.
  2. Creating An FTP Account – An FTP account is another way to upload/delete/update your website’s files.
  3. Configure Your FTP Client.
  4. Creating A MySQL Database.
  5. Using PHPMyAdmin For Database Control.

4. Our Support Is Here For You

Something unclear? Feeling lost or confused? Our support team is here to help.

Simply submit a support ticket to our Shared Hosting Support team.

5. Preview Your Website

Making your site live is a big step and it’s important to preview your website before everyone can see it.

Adding entries to your hosts file lets you view the files you uploaded to your hosting account before changing your domain’s nameservers (DNS).

First, find your website’s main IP address. This IP address will be listed in your welcome email under “Main IP Address”.

Then, navigate to your hosts file, based on your computer’s operating system:

Windows: c:\windows\system32\drivers\etc\hosts

Mac OS X: /etc/hosts

Linux: /etc/hosts

Open your hosts file and add a new line with this format:

[Main-IP-Address] [Your-Domain-Name]

For example:

Once you save your hosts file and visit your domain name, you should be able to preview your website.

Don’t forget to remove your hosts file entry when you’re done testing.

6. Make Your Site Live

Depending on how you configured your hosting account, your website might already be live.

Check it out by going to your domain name without an entry for your domain name in your hosts file (as described in section 5).

If it’s not yet live, you will need to update your domain’s nameservers to the following:

Not sure how to do it?
If your domain name is registered with us, we will do it for you – simply submit a ticket to our General Support department.

Do keep in mind that due to DNS propagation it can take anywhere from 36 to 72 hours for DNS changes to be totally in effect.

In order to test your DNS propagation, we recommend using the Global DNS Propagation Tool.

7. Add SSL To Your Website (Recommended)

The main benefits of using SSL are the security (via encryption) that it provides and the trust it builds between you and your users.

Our SSL certificates start from $4/Month (billed annually) and are highly recommended.

If you host your website with us and purchase the SSL certificate from us, we will install the SSL for you, for free!

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