The data center is a Tier III N+1 Fault Tolerant data center with the ability to remain active through a power outage of up to 72 Hours. This data center features multiple carrier backbones, dual backup power supplies (thanks to N+1 Redundancy), modern environmental controls, including cooling and dust filtering, and numerous security systems.
An Uptime SLA details the percentage of time your website is guaranteed to be up and available, rather than offline for any number of reasons. Without an Uptime SLA that matches your needs, your online presence could go offline in a blink of an eye making you lose customers, users and damaging your operations greatly.
We believe that great uptime is the most important aspect of a perfect hosting experience. That's why we will refund 1% of your payment for each 1 minute of downtime as part of our 100% Uptime SLA.
We explain our 100% Uptime SLA and the main reasons why it is so beneficial for your websites in our blog article "What Is An Uptime SLA And Why Is It So Important?".
Our highly trained support experts will resolve your issues and will go the extra mile for you, day and night.
While we can't tell you what's in our "secret Maple sauce", we can tell you that our leading DDoS Protection technology allows us to let the good guys in while keeping all of the bad guys out. Actually, our DDoS Protection is so advanced that we guarantee 100% filtering of all incoming DDoS attacks. In case we can't stop an attack, we will refund your payment in full.
Want to read more about our Guaranteed DDoS Protection and how it is different from the competition? Read our blog article "What Is Guaranteed DDoS Protection?".
If you'd like to add one of our DDoS Protection plans to your Dedicated Servers, you will be able to add them as addons during the checkout process.
This means that we provide support for the initial operating system installation, the server's hardware, and its network connectivity. It also means that it is your responsibility to handle everything else including but not limited to the server's security, backups, configuration, software installations, upgrades, optimization and anything else that you require.
That being said, we do offer a highly comprehensive Fully-Managed Package which also includes a free cPanel/WHM license. This fully-managed package will provide you with complete peace of mind which will allow you to focus on your business and not on server management tasks. The Fully-Managed package is only $69/Mo (cPanel/WHM license included!) and provides incredible value considering the fact that the included cPanel/WHM license costs $29 for the license alone.
The full the details about our Fully-Managed package are available here.
We highly recommend the Fully-Managed package if you are anything but completely fluent in the art of managing servers.
Generally speaking, we do not allow content streaming with our Metered dedicated servers. That being said, we do encourage you to send us a bandwidth graph showing your expected bandwidth usage (from your previous hosting provider) to firstname.lastname@example.org so that we can check if your bandwidth usage can be allowed on our metered servers.
Please note that some of our True-Unmetered™ dedicated servers have a burstable port which you're allowed to burst for as long as your 95th percentile usage remains under the dedicated port level. True-Unmetered™ dedicated servers are connected to the same premium network provided with our metered dedicated servers.