Q. How long does it take to set up a new Dedicated Server?
The average setup time is 8 hours from payment confirmation. In rare cases, it may take
us up to 48 business hours to deliver your new dedicated server due to stock
availability. In case of significant delivery delay, we will contact you to update you
on any such delay.
Q. Can I customize the dedicated servers?
Yes! Simply select the processor of your choice and click
the "Customize" button. You will be able to customize the different aspects of your
server from the customization page. If you need a special customization that is
that page, simply contact us.
Q. Can I upgrade my dedicated server later?
Yes! You can upgrade to a better CPU, more RAM or higher capacity
drives quickly and easily. Please keep in mind that upgrades may be limited to what is
supported by your hosting package. In order to upgrade, please submit a ticket with our
Q. What are True-Unmetered™ Dedicated Servers?
True-Unmetered™ dedicated servers allow you to use as much
their dedicated port specifies (according to 95th percentile measurement).
You can max the dedicated port in full 24 hours a day, 7 days a week.
Please note that some of our True-Unmetered™ dedicated servers have a
port which you're allowed to burst for as long as your 95th
percentile usage remains under the dedicated port level.
True-Unmetered™ dedicated servers are connected to the same premium network
provided with our metered dedicated servers.
Q. Are your Dedicated Servers unmanaged or fully-managed?
Our Dedicated Servers are unmanaged by default. You can add our Fully-Managed support
service to any dedicated server that has cPanel/WHM installed. With our Fully-Managed
addon, Our experts will take over the management of your VPS so that you can focus on
running your business! Adding our Fully-Managed support is only $29/Mo.
Q. Where are the dedicated servers located?
Our Dedicated Servers are housed in a state-of-the-art data center
located in the Rotterdam area in The Netherlands. The data center is a Tier III N+1
Fault Tolerant data center. Learn More.
Q. Are you a DMCA Ignored Host?
Maple-Hosting is a DMCA ignored hosting provider in
that we protect our customers from the illegitimate use of copyrights and DMCA
complaints. Our DMCA policy is described in detail in our blog
article Can Companies Ignore DMCA? Is Offshore Hosting DMCA Safe?
Q. What is your uptime SLA? Why does it matter?
We offer 100% uptime SLA with refunds of 1% per each 1 minute of downtime. We explain our
100% Uptime SLA and the main reasons why it is so beneficial for
your websites and apps in our blog article What Is An Uptime SLA And Why Is It So Important?
Q. Which servers can I use for content streaming?
Content streaming is allowed on all of our True-Unmetered™
servers. These servers carry an unmetered port which you can use 24x7 without any
limitations (95th percentile measurement). Generally speaking, we do not allow content
streaming on our Metered
dedicated servers. That being said, we do encourage you to send us a bandwidth graph
showing your expected bandwidth usage (from your previous hosting provider) to
[email protected] so that we can check if your
usage can be allowed on our metered servers.
Q. What is the difference between
Shared, VPS & Dedicated?
We explain the main differences between the mentioned hosting
types and the main
considerations to take into account when choosing the right type for your needs in
our blog article A Simple Guide To Shared Hosting, VPS Hosting, and