Q. How long does it take to set up a new Dedicated Server?

Dedicated Servers are usually set up within 6 - 12 hours from payment confirmation. In rare cases, it may take us up to 48 business hours to deliver your new dedicated server due to stock availability. In case of significant delivery delay, we will contact you to update you on any such delay.

Q. Can I customize the dedicated servers?

Yes! Simply select the processor of your choice and click the "Customize" button. You will be able to customize the different aspects of your server from the customization page. If you need a special customization that is unavailable on that page, simply contact us.

Q. Can I upgrade my dedicated server later?

Yes! You can upgrade to a better CPU, more RAM or higher capacity drives quickly and easily. Please keep in mind that upgrades may be limited to what is supported by your hosting package. In order to upgrade, please submit a ticket to our sales team.

Q. What is the difference between Shared, VPS & Dedicated?

We explain the main differences between the mentioned hosting types and the main considerations to take into account when choosing the right type for your needs in our blog article A Simple Guide To Shared Hosting, VPS Hosting, and Dedicated Servers

Q. Are your Dedicated Servers unmanaged or fully-managed?

Our Dedicated Servers are unmanaged by default. You can add our Fully-Managed support service to any dedicated server that has cPanel/WHM installed. With our Fully-Managed addon, Our experts will take over the management of your VPS so that you can focus on running your business! Adding our Fully-Managed support is only $29/Mo.

Q. Where are the dedicated servers located?

Our Dedicated Servers are housed in a state-of-the-art data center located in the Rotterdam area in The Netherlands. The data center is a Tier III N+1 Fault Tolerant data center. Learn More.

Q. Are you a DMCA Ignored Host?

Maple-Hosting is a DMCA ignored hosting provider in that we protect our customers from the illegitimate use of copyrights and DMCA complaints. Our DMCA policy is described in detail in our blog article DMCA Ignored Hosting Provider - Our DMCA Policy

Q. What is your uptime SLA? Why does it matter?

We offer 100% uptime SLA with refunds of 1% per each 1 minute of downtime. We explain our 100% Uptime SLA and the main reasons why it is so beneficial for your websites and apps in our blog article Uptime SLA Definition: What Is Uptime SLA?

Q. Will I get full root/administrator access to the server?

Yes! Full root/administrator access is included and allows total control over your hosting environment, including custom installs and configuration.

Q. Which servers can I use for content streaming?

Content streaming is allowed on all of our True-Unmetered™ dedicated servers. These servers carry an unmetered port which you can use 24x7 without any limitations (95th percentile measurement). Generally speaking, we do not allow content streaming on our Metered dedicated servers. That being said, we do encourage you to send us a bandwidth graph showing your expected bandwidth usage (from your previous hosting provider) to [email protected] so that we can check if your usage can be allowed on our metered servers.